Senior Delivery Manager - SOFTSWISS

Overview:
We are seeking a Senior Delivery Manager to lead and drive the software development teams in achieving timely and high-quality product delivery. This role involves coaching teams, facilitating Agile practices, managing delivery risks, and ensuring effective communication among stakeholders. The ideal candidate has experience managing multiple development teams and a strong understanding of Agile methodologies.

Agile Leadership & Team Facilitation:
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Serve as a servant-leader for Backend, Frontend, and QA/AQA teams, ensuring Agile principles and Scrum best practices are effectively implemented

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Coach and mentor team members to foster a culture of continuous improvement and high performance

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Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, to maintain collaboration and transparency

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Identify and remove impediments, ensuring teams remain focused on delivering value

Delivery Management & Execution:
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Own the end-to-end delivery process, ensuring timely execution of features and initiatives based on an approved roadmap

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Collaborate with the Product Owner and Engineering Leads to define feature delivery plans, including scope, dependencies, and risk assessment

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Monitor and control feature delivery progress across sprints, ensuring commitments align with the agreed plan

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Proactively manage risks and dependencies, coordinating across multiple teams to ensure smooth delivery

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Enforce stakeholder engagement, ensuring expectations are managed, concerns are addressed, and feedback loops are effective

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Lead issue resolution during sprints by working closely with team members and engineering leads

Process Optimization & Continuous Improvement:
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Continuously evaluate and refine delivery frameworks, improving efficiency and effectiveness in Agile workflows

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Maintain up-to-date documentation on delivery processes, agreements, and best practices

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Drive process automation and improvements, ensuring alignment with best practices

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Highlight and track quality-related issues and trends, collaborating with QA Leads to drive product quality enhancements

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Ensure effective cross-team collaboration, helping teams navigate operational challenges

Team Management & Development:
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Conduct soft skills evaluations and risk assessments during interviews

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Participate in performance reviews and probation period assessments, providing structured feedback

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Optimize team composition and workload management, ensuring efficient task assignments and skill balance

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Track individual and team performance, conducting regular 1:1s and implementing performance improvement plans where necessary

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Manage vacation and absence planning, ensuring minimal impact on delivery timelines

Reporting & Stakeholder Communication:
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Provide weekly reports on feature/project progress, risks, blockers, and key metrics

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Deliver sprint reports, including issue tracking, root cause analysis, and improvement actions

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Prepare monthly capacity allocation reports, offering transparency into feature costs and resource allocation

Required Experience:
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5+ years of experience as a Project/Delivery Manager in the IT industry across multiple organizations

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Proven ability to manage multiple teams of 10+ members

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Strong communication, facilitation, and conflict resolution skills

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Adaptability to changing priorities and the ability to navigate uncertainty effectively

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Proficiency in Jira (Plans, eazyBI, BigPicture) and Confluence

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English proficiency at B2+ level and strong command of Russian

Our Benefits:
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Private health insurance

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Sports benefits

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Comprehensive Mental Health Program

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Free English lessons (online)

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Local language courses

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Paid time off

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Maternity leave support

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Referral program rewards

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Upskilling, internal workshops, and participation in professional conferences and corporate events

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Experience in the Gambling industry

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Background in product-focused companies

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Prior experience in software development

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Certified Project Management Professional (PMP), Scrum Master (CSM) or equivalent Agile certifications

Delivery Management Agile Scrum Jira Confluence