VIP Account Manager — Gamdom

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences.

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Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions.

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Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences.

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Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players.

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Analyze player behavior and performance data to identify trends and refine engagement strategies.

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Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction.

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Experience in a customer-focused role, ideally within iGaming or online gaming.

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Strong interpersonal skills and a genuine commitment to high-quality customer service.

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Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

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Familiarity with Intercom, Discord, or CRM systems is an advantage.

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An analytical mindset, with the ability to translate data into actionable strategies.

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Fluent in English; additional languages are a plus.

What We Offer

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A clear path for professional growth as the VIP program expands.

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A competitive salary with performance-based incentives.

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25 days of paid time off.

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Equipment allowance.

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The opportunity to work within a focused, experienced team in a fast-moving industry

Locations

Multiple locations

Remote status

Fully Remote

Contact

Tekla Janashia

Talent Acquisition Manager
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HR

## About Gamdom

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Apply for this job

Multiple locations

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Fully Remote

# VIP Account Manager

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