Sliema, Malta
Customer Support Trainer - LeoVegas Group
- Work Style Hybrid
- Location Sliema, Malta
- Experience Mid-level
- Job Type Full-time
- Freshness Updated today
Job Description
LeoVegas Group is a leading international online gaming company offering casino, live casino and sports betting products, part of MGM Resorts International and licensed across multiple regulated European markets. We are hiring a Customer Support Trainer for our Sliema, Malta team - ABOUT THE ROLE As a Customer Support Trainer at LeoVegas, you will play a key role in onboarding and preparing new hires to excel in customer service.
Responsibilities
Organise and coordinate training workshops, onboarding and refreshers.
Maintain and update the training plan and sessions, attendance, historic training data and reporting.
Assist QA in conducting internal reviews of the quality of agents interactions and providing feedback, coaching and shadowing as required.
Maintain and update the training plan and sessions, attendance, historic training data and reporting.
Assist QA in conducting internal reviews of the quality of agents interactions and providing feedback, coaching and shadowing as required.
Requirements
Deliver material, practices and processes confidently to large groups of people.
Oversee the smooth integration of new starters in Customer Support.
Escalate back office accesses in a timely manner.
Oversee the smooth integration of new starters in Customer Support.
Escalate back office accesses in a timely manner.
Skills & Technologies
Customer Support
more roles
More roles at LeoVegas Group
Växjö, Sweden
Leeds, UK
Sliema, Malta
Doetinchem, Netherlands
Sliema, Malta