Payments & Fraud Shift Leader — Betsson Group

You will play a key role as a Payments & Fraud Shift Leader, supporting day‑to‑day operations within the payments function.

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Lead shift operations by allocating and prioritizing tasks to ensure smooth workflow

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Act as main point of contact for payment and fraud-related queries (internal teams and third-party providers)

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Take ownership of incidents during the shift, resolving issues quickly to minimize customer impact and workload

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Handle escalations from Customer Support and ensure timely resolution across channels (chat, email, IM)

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Monitor trends and system issues, escalating recurring problems and ensuring proper follow-up to reduce downtime

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Process internal crediting requests accurately and efficiently

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• Previous experience in customer support ((face-to-face, online, or via phone calls)

• Excellent communication skills both verbally and written in English

• Ability to multitask and manage time effectively.

• Proficiency in Microsoft Applications (Word, Excel etc)

• Prior experience in the iGaming sector or payments/finance is highly valued

•  Open to work in shift schedules.

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