Technical Support Engineer (TSE) Team Lead - eeze

eeze is a Malta-based, technology-driven live casino provider that has been developing world-leading online gaming solutions since 1999, with over 700 team members across Europe and its headquarters and studio in Malta.

We are hiring a Technical Support Engineer (TSE) Team Lead for our Malta team to oversee a 24/7 support engineering function, providing leadership, escalation management and operational oversight.

This is a full-time on-site position offering competitive compensation, health insurance and career development at eeze.

Provide day-to-day leadership, guidance and support to the 24x7 Technical Support Engineering team.
Act as the primary technical and operational escalation point for Technical Support Engineers.
Coach, mentor and develop team members, creating opportunities for technical and professional growth.
Drive adherence to SOPs, operational runbooks, escalation frameworks and incident management processes.

Proven experience leading a technical support or incident response team in a 24/7 environment.
Strong technical troubleshooting and escalation management skills.
Experience coaching and developing support engineers.
Solid understanding of SOPs, runbooks and incident management processes.

Technical Support Incident Management Team Leadership SOPs