Customer Success Manager - Sportsbook, EMEA - Genius Sports

Genius Sports brings together next-gen technology and the finest live data available, enabling a new era of sports for fans worldwide.

We are hiring a Customer Success Manager - Sportsbook, EMEA for our London team. You will manage the ongoing customer lifecycle for allotted accounts, identifying upsell and cross-sell opportunities while ensuring successful renewals.

This is a full-time hybrid position offering the chance to work closely with senior managers and the Global Commercial Director.

Develop a deep understanding of clients' organizations and build strong relationships
Contribute to the contract renewal process to retain business and exceed growth targets
Identify upsell and cross-sell opportunities across Genius Sports' portfolio of services
Ensure customer contractual requirements are understood, delivered, and issues resolved
Monitor customer performance against SLAs and report findings via KPI reports

Experience in Customer Success or Account Management within sports betting or iGaming
Strong commercial acumen combined with a passion for customer experience
Ability to speak credibly with industry experts about products and services
Experience identifying and closing upsell/cross-sell opportunities
Strong analytical skills for problem-solving and SLA reporting

Customer Success Sportsbook Account Management Upsell SLA Reporting