Las Vegas, United States
Customer Solutions Specialist I (Parts/Service Dispatch) (Temporary to Full-Time) - Konami Gaming
- Work Style On-site
- Location Las Vegas, United States
- Experience Junior
- Job Type Full-time
- Freshness Updated today
Job Description
Konami Gaming, Inc. is the US gaming subsidiary of Konami, developing slot machines, cabinets and the SYNKROS casino management system for land-based casinos. We are hiring a Customer Solutions Specialist I (Parts/Service Dispatch) (Temporary to Full-Time) for our Las Vegas, United States team.
Responsibilities
Respond to customer/client queries via phone, chat or email in a timely, professional manner
Troubleshoot and resolve issues, escalating where necessary
Maintain accurate records of interactions and follow up as required
Troubleshoot and resolve issues, escalating where necessary
Maintain accurate records of interactions and follow up as required
Requirements
Excellent communication skills and a customer-first attitude
Ability to work shifts, including evenings, weekends and holidays
Prior customer service or support experience is a plus
Ability to work shifts, including evenings, weekends and holidays
Prior customer service or support experience is a plus
Skills & Technologies
Customer service
Communication
Problem resolution
Multitasking
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