IT Support Engineer L1 - SOFTSWISS

Overview:
We are looking for a L1 Support Engineer to strengthen our IT Support team in Warsaw. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Required Skills & Experience:
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Strong knowledge of MS Windows operating systems

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Understanding of the basic principles of antivirus protection

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Understanding of the fundamental security concepts of MS Windows operating systems

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Minimum 1 year of experience working with Windows systems in a corporate environment

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Russian; English proficiency level B1 or higher.

Our Benefits:
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Private health insurance

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Sports benefits

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Comprehensive Mental Health Program

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Free English lessons (online)

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Local language courses

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Paid time off

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Maternity leave support

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Referral program rewards

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Upskilling, internal workshops, and participation in professional conferences and corporate events

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Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures

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Maintain and update the corporate equipment fleet, including assisting in procurement processes

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Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)

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Keep accurate records of issued equipment in 1C

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Prepare and configure equipment for corporate use

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Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates

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Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)

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Troubleshoot application and system software issues on user devices

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Conduct primary diagnostics of hardware and software problems

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Install licensed and free software on corporate equipment

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Provide support with printers and printing services

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Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required

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Coordinate with contractors (service centers, cartridge refilling services, etc.)

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Assist in sourcing equipment that complies with corporate standards in local and global markets

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Participate in the testing of new IT services (functional validation, data input)

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Restore operating systems on employee devices after crashes or failures

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Configure access to banks, electronic document signing systems, and state or specialized portals

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Advise on the selection and assembly of custom PC configurations based on business needs.

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Experience with MS Active Directory

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Experience with Group Policy management

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Knowledge of Apple (macOS) and/or Linux systems

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Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)

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Experience working with Jira/Confluence

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Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)

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Scripting experience with PowerShell

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Basic administration of Windows Server

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Practical experience in structured cabling (SC) installation

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Skills in IT asset accounting and inventory management.

IT Support Windows Administration Active Directory Helpdesk