Customer Experience (CX) Manager - Nuvei

Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk and fraud management services, connecting businesses to their customers in more than 200 markets with local acquiring in 52 markets, 150 currencies and over 720 alternative payment methods.

We are hiring a Customer Experience (CX) Manager for our London, United Kingdom team, reporting to the Head of CX. You will drive hands-on delivery of high-impact improvements, leading projects end-to-end and facilitating cross-functional 'Tiger Teams' to embed operational excellence.

This is a hybrid role with private medical insurance, a global bonus plan and the flexibility to combine office and remote work.

• Lead or support end-to-end delivery of high-impact CX and operational-excellence projects

• Facilitate cross-functional 'Tiger Teams' to drive change through to implementation

• Build customer-centricity and operational-excellence capability across the business

• Coach teams and embed new ways of working

• 10-15 years' experience in customer experience, operational excellence and continuous improvement

• Practical toolkit across CX, Lean, agile delivery, process design and root-cause analysis

• Proven hands-on ownership across the full change lifecycle to implementation

• Strong analytical skills (Excel and Power BI) and confident use of AI tools

Customer Experience Operational Excellence Lean Change Management