Customer Journey & Process Design Lead - Nuvei

Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk and fraud management services, connecting businesses to their customers in more than 200 markets with local acquiring in 52 markets, 150 currencies and over 720 alternative payment methods.

We are hiring a Customer Journey & Process Design Lead for our Sofia, Bulgaria team, joining the Customer Experience function. You will establish and lead Nuvei's central process and customer-journey capability, designing the standards, structure and champion network that make processes end-to-end.

This is a hybrid role with private medical insurance, a global bonus plan and the flexibility to combine office and remote work.

• Design and lead Nuvei's central process and customer-journey capability from the ground up

• Establish standards, structure and a champion network across the organization

• Apply process/journey mapping methodologies such as Lean, BPMN and systems thinking pragmatically

• Identify where automation (RPA, Power Automate, Azure) and AI can be applied to processes

• 10-15 years' experience in process and customer-journey modelling, mapping and architecture

• Deep knowledge of operational excellence, Lean, process design and BPMN methodologies

• Hands-on expertise with process/journey documentation tools

• Working understanding of where automation and AI can be applied to processes

• Excellent influencing and facilitation skills across a multi-region organization

Process Design BPMN Lean Customer Journey Automation