Customer Support Specialist - Nuvei

Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk and fraud management services, connecting businesses to their customers in more than 200 markets with local acquiring in 52 markets, 150 currencies and over 720 alternative payment methods.

We are hiring a Customer Support Specialist for our Sydney, Australia team, reporting to the Customer Support Manager at Nuvei ANZ. You will deliver exceptional support to merchants across online and in-store payment solutions.

This is a hybrid role with private medical insurance, a global bonus plan and the flexibility to combine office and remote work.

• Deliver end-to-end support to merchants across eCommerce and in-store payment solutions

• Troubleshoot technical issues relating to payment terminals, integrations and settlement

• Manage support cases within agreed SLAs, ensuring timely resolution

• Liaise with internal teams including Onboarding, Risk, Product and Engineering

• Previous experience in customer support within payments, fintech, banking or SaaS

• Strong understanding of card payments, settlement processes and terminal or gateway integrations

• Exceptional customer-first mindset with strong problem-solving ability

• Experience working with CRM or ticketing systems

Customer Support Payments Merchant Services CRM