Concierge Service Manager - SiGMA World

SiGMA Group, founded in 2014 and headquartered in Malta, is a global leader in gaming, emerging technology, affiliate marketing, events and media, with hundreds of professionals across offices in Malta, Cyprus, Serbia, Brazil, the Philippines and Armenia. It is best known for its flagship summits such as SiGMA Malta and the iGaming Academy.

SiGMA Nexus Elite is looking for an organised and service-oriented Concierge Service Manager - LATAM to deliver a premium, personalised experience for Nexus Elite members before, during and after SiGMA events.

SiGMA's culture champions inclusivity, sustainability, collaboration and philanthropic impact through its SiGMA Foundation initiative.

Act as the primary concierge contact for Nexus Elite members across LATAM
Manage member requests including accommodation, transportation and event-related needs
Coordinate individual member requirements before and during SiGMA events
Build and maintain strong relationships with Nexus Elite members and C-level executives

Experience in concierge, VIP or premium client service roles
Strong knowledge of the LATAM market and business culture
Excellent organisational and communication skills with discretion
Ability to build trusted relationships with C-level executives

VIP Service Client Relations Event Support