VIP Manager - SiGMA World

SiGMA Group, founded in 2014 and headquartered in Malta, is a global leader in gaming, emerging technology, affiliate marketing, events and media, with hundreds of professionals across offices in Malta, Cyprus, Serbia, Brazil, the Philippines and Armenia. It is best known for its flagship summits such as SiGMA Malta and the iGaming Academy.

SiGMA Group is looking for a VIP Manager to manage a dedicated portfolio of high-value casino players across multiple brands, using personalised communication and commercial insight to maximise retention.

SiGMA's culture champions inclusivity, sustainability, collaboration and philanthropic impact through its SiGMA Foundation initiative.

Manage and develop a dedicated portfolio of VIP and high-value casino players
Build strong, trusted, long-term relationships with VIP players through personalised communication
Plan, coordinate and execute targeted VIP campaigns, promotions, bonuses and incentives
Monitor campaign performance and analyse results to measure effectiveness and ROI

Experience managing VIP or high-value player portfolios in online casino
Strong sales and commercial mindset with a relationship-driven approach
Ability to use player data and behavioural insights to identify opportunities
Comfort working towards KPIs and commercial targets

VIP Management CRM Player Retention