Customer Support Agent - Rhino Entertainment

Rhino Entertainment Group is a fast-growing online gaming operator founded in 2020, running a multi-brand strategy across regulated and soon-to-be-regulated markets. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of the Year Award 2023, the company delivers exceptional gaming experiences through a cutting-edge platform, with teams based in Malta, North Macedonia and other countries.

We are hiring a Customer Support Agent for our Bitola, North Macedonia team. You will support English-speaking customers via email and live chat, process withdrawals, handle KYC documentation and ensure a smooth experience throughout the player journey.

This is a hybrid role with a competitive salary, health insurance, attractive bonus packages, a wellness allowance and continuous training and development in a fun, international work environment.

• Provide customer support in English via email and live chat

• Communicate with other teams and providers to resolve customer issues efficiently

• Process customer withdrawals swiftly and safely

• Take ownership of customer cases through to full resolution

• Process KYC documentation and conduct enhanced due diligence when required

• Fluent in written and spoken English

• Prior experience in a customer-facing role within iGaming is an asset

• Analytical and problem-solving skills

• Ability to work well under pressure and multitask

• Willingness to work shifts

Customer Support KYC Live Chat iGaming