Senior Customer Success Manager - Financial Services - Trustly

Trustly is a global leader in open banking payments, enabling fast, secure account-to-account transfers and establishing Pay by Bank as a new standard at checkout for merchants and consumers worldwide.

We are hiring a Senior Customer Success Manager - Financial Services for our London team. Based in London or Stockholm, this role owns a portfolio of Trustly's most strategic financial services merchants, continuously optimising how they use Trustly's products to maximise performance.

This is a full-time hybrid position offering competitive compensation, comprehensive benefits and the chance to work at one of the leading global open banking payment platforms.

Own end-to-end optimisation of a portfolio of strategic financial services merchants.
Conduct ongoing data analysis to benchmark merchant performance against peers and potential.
Translate analysis into clear, prioritised recommendations and own implementation through to measurable improvement.
Lead technical onboarding for new merchants, including complex, high-value implementations.
Partner closely with Sales, Account Management and Product to feed insights back into the roadmap.

5+ years of relevant experience in the online payments industry, ideally in financial services or at a PSP.
Demonstrated track record of driving measurable performance improvements for merchants through data-led optimisation.
Strong understanding of the commercial and regulatory dynamics of remittance, FX and banking payment flows.
Ability to articulate complex technical information to senior merchant and partner stakeholders.
SQL, Jira and Confluence experience preferred; comfortable with regular travel within Europe.

Customer success Payments Financial services SQL Account optimisation