Customer Support Specialist - Dutch, Danish, Finnish, Swedish, or Norwegian Lang - ComeOn Group

ComeOn Group is a global iGaming business founded in 2008, home to a portfolio of casino and sportsbook brands across international markets. Operating more than 20 brands on its proprietary platform, the company has over 600 talented employees across 7 main locations and is committed to creating safe, innovative and fun experiences for its players.

We are hiring a Customer Support Specialist for our St. Julian's, Malta team. You will be the bridge between frontline support and technical teams, resolving complex customer issues via live chat, email and calls, processing withdrawals and reviewing identification documents.

This hybrid role comes with a competitive salary and bonus scheme, private health insurance, a wellbeing allowance, a one-time home office allowance, up to 40 days a year of remote work from anywhere, and regular team events.

• Provide professional, empathetic and efficient solutions to players via live chat, email and calls

• Review and process player withdrawal requests, ensuring accuracy and adherence to timelines

• Review player identification documents to verify accounts, detect fraud and ensure compliance

• Act as the first point of contact for escalated queries beyond standard procedure

• Identify recurring player pain points and suggest updates to the internal Knowledge Base

• Minimum of 12 months of experience in online customer support (iGaming, fintech, etc.)

• A detective mindset with high attention to detail

• Fluent in written and spoken English

• Fluency in Dutch, Swedish, Norwegian, Finnish, Danish or Polish is a plus

• Comfortable working shifts, including the possibility of night shifts

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